Myti-Pet Case Report

 Myti-Pet Circumstance Report Article

Chris Romano

Reflection Daily news #2 – Myti-Pet

1 ) How performed you plan pertaining to the discussion? Explain how you decided on a technique?

In the Myti-Pet case I played the role of one member of the Myti-Pet command team. Following individually studying the case information, I sensed that a while would have to be spent deescalating the situation relating to our refusal to shell out and their danger of a potential lawsuit. It had been obvious a long-term, having faith in relationship wasn't able to be proven without dealing with this issue. It had been also obvious that a potential mutually beneficial relationship persisted regarding each of our need for extra meat flour and our desire to modify supplier for our whole wheat flour. Whenever we were able to improve a trusting relationship that addressed a number of our concerns, a rewarding opportunity persisted for both firms.

Because discussed in Lewicki, ain al. (1993), the idea of promotive interdependence can be clearly evident in this case; if the negation was managed appropriately, both sides would benefit significantly. However , it had been very possible that each side's perception of the degree of interdependence that existed would differ significantly. With no open data sharing, it might be very difficult to assess the existing levels of interdependence.

Planning the negation was made more complex when I noticed that I would end up being accompanied in the negotiation by simply two co-workers. We quickly determined that it would be best to select person roles to try out during the negotiation (I was the VP of Operations). This strategy allowed every single of us to pay attention to certain facets of the case and also allotted several flexibility inside the ways all of us communicated throughout the negotiation. The last-minute case data instructing us to display anger in the beginning of the arbitration also performed a role inside the interaction simply by pushing all of us to display some of the cognitive effects discussed in the lecture, including " demonizing the other side” and " jumping to conclusions” (class handout, February 2, 2011).

2 . Just how did using the process and outcome beat the forecasts in the psychic readings?

It was crystal clear that the Rawmat team was immediately taken aback by our display of anger. Rawmat seemed not comfortable, apologetic, and able to yield to our demands. Rawmat's initial response reinforced the angry tendencies and ended in a more robust barrage of demands and insults coming from my co-workers (after some time I began to take a more sympathetic position). According to Fisher, Ury and Patton's (1991) theory regarding good negotiation, Rawmat might have more effectively responded by identifying the tactic and clearly taking it to our attention. Rather, their primary approach of threatening to adopt their business elsewhere induced us to increase our upset tactics. In addition , our initial anger caused my associates and personally to display a few of the negotiating faults outlined in Sebenius (2010), including failing to correct intended for skewed eyesight (partisan perceptions) and permitting our positions drive out our fundamental interests.

Because the VP of Procedures I comprehended the potential that existed between your two organizations, and I had perhaps the most effective desire to reach a positive remedy. It was therefore easiest for me to begin making use of integrative settling tactics which includes: separating the folks from the trouble, focusing on hobbies and not problems, and inventing options intended for mutual gain (Fisher, Ury and Patton, 1991). Since predicted in course readings, as I started negotiating towards a more integrative method, the Rawmat team appeared to become more cozy. In fact , it was interesting to determine that as the arbitration progressed Rawmat began to work out exclusively beside me, effectively overlooking my even more condescending co-workers. Rawmat also began making use of some of the techniques outlined in Leritz (1988) including sidestepping some of the critique, refusing to counterattack, and reframing the issue. This response made it harder for my staff...

Cited: Bazerman, M. (1990). Biases. Bureaucratic Decision Making, 12-45, 12-47.

Bazerman, M. and Gillespie, T. (1999). Wagering on the Foreseeable future: The Benefits of Conditional Contracts.

Harvard Business Assessment, 3-8.

Fisher, R., Ury, W., & Patton, N. (1991). Progressing to Yes, New York, NY: Penguin Group.

Leritz, L. (1988). Negotiating with Problem People. Working Girl, 35-77.

Lewicki, R. L., et approach. (1993). Discussion, New York, NY: McGraw-Hill.

Sebenius, J. (2001). Six Practices of Only Effective Negotiators. Harvard Organization Review, 1-12.

Williams, G. and Miller, R. (2002). Change the Approach You Convince. Harvard Organization Review, 3-11.

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